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customer satisfaction
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12
Stanford GSB Faculty Publications
Publication Type
7
Cases
3
Articles
2
Working Papers
GSB Authors
4
Jennifer Aaker
1
Bill Meehan
1
David Larcker
1
Glenn Carroll
1
Hau Lee
1
Monic Sun
1
Pedro Gardete
1
Wesley Hartmann
1
William Barnett
Academic Area
7
Marketing
2
Organizational Behavior
1
Accounting
Publication
1
Journal of Consumer Research
1
Management Science
1
Quantitative Marketing and Economics
Keywords
5
marketing
3
strategy and general management
2
Twitter
2
corporate culture
2
customer experiences
2
employee benefits
2
happiness
2
sales promotions
2
social media
1
C25
1
C26
1
D12
1
L82
1
M31
1
acquisitions
1
administration
1
advertising
1
book sales & prices
1
branding
1
business conditions
1
business history
1
companies and brands
1
consumer attitudes
1
consumer behavior
1
consumer marketing
1
consumer preferences
1
consumer research
1
corporate vision
1
customer acquisition
1
customer feedback
1
customer relationship management (CRM)
1
customer service
1
digital media
1
digital technology
1
discrete choice models
1
economic demand
1
electronic cinema
1
employee attitude
1
employment empowerment
1
environmental responsibility
1
families & family life
1
hedge funds
1
higher education
1
information transmission
1
internet
1
internet marketing
1
inventory management
1
knowledge transfer
1
leadership
1
management philosophy
1
market research
1
model-based reasoning
1
movie theatres
1
organizational behavior
1
organizational change
1
organizational design
1
organizational development
1
organizational management
1
performance measurement
1
process improvement; Strategy
1
product attributes
1
product quality
1
product ratings
1
quality
1
religion and business
1
research methodology
1
resource allocation
1
sales strategy
1
social responsibility
1
standard deviations
1
start-ups
1
strategic planning
1
supply chain management
1
technology
1
user-generated content
1
variety
1
venture capital
1
web technology
1
well-being
1
women
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