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Miniature of Call Center Design for Lion Financial Services

Call Center Design for Lion Financial Services

GSB Authors: J Harrison
Date: 2003-10-16
Publication Type: Cases

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Keywords: telephone call centers Remove all

1 Stanford GSB Faculty Publications

1 financial services 1 information and communication systems management 1 knowledge 1 operations management 1 resource pooling 1 work system design 1 workforce management

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