List View

Showing 1 - 25 of 40 Records

Miniature of A Customer Journey Mapping Approach with Mobile Application
A Customer Journey Mapping Approach with Mobile Application
  • GSB Authors: James Lattin
  • Date: 2025-01-30
  • Publication Type: Articles
  • Publication: Journal of Mechanical Design


Miniature of Celonis: Expanding Sales into the U.s.
Celonis: Expanding Sales into the U.s.
  • GSB Authors: James Lattin
  • Date: 2023-05-01
  • Publication Type: Cases


Miniature of Gainsight: Leading by Example in Customer Success
Gainsight: Leading by Example in Customer Success
  • GSB Authors: James Lattin | Kirk Bowman
  • Date: 2020-01-23
  • Publication Type: Cases


Miniature of Coalition Loyalty Program Not Working? Maybe You're Doing It Wrong
Coalition Loyalty Program Not Working? Maybe You're Doing It Wrong
  • GSB Authors: James Lattin | Pedro Gardete
  • Date: 2018-03-10
  • Publication Type: Working Papers


Miniature of Birch Benders
Birch Benders
  • GSB Authors: James Lattin
  • Date: 2017-12-13
  • Publication Type: Cases


Miniature of Atlassian: Sales
Atlassian: Sales
  • GSB Authors: Kirk Bowman | James Lattin
  • Date: 2017-01-26
  • Publication Type: Cases


Miniature of Qualtrics: Scaling an Inside-Sales Organization
Qualtrics: Scaling an Inside-Sales Organization
  • GSB Authors: James Lattin | Kirk Bowman
  • Date: 2014-01-13
  • Publication Type: Cases


Miniature of Dropbox
Dropbox
  • GSB Authors: James Lattin | Peter Levine
  • Date: 2013-05-15
  • Publication Type: Cases


Miniature of Progreso Financiero: Growing Sales
Progreso Financiero: Growing Sales
  • GSB Authors: James Lattin
  • Date: 2011-02-21
  • Publication Type: Cases


Miniature of OptiGen
OptiGen
  • GSB Authors: James Lattin | Kirk Bowman
  • Date: 2010-02-23
  • Publication Type: Cases


Miniature of Vocera Communications (B)
Vocera Communications (B)
  • GSB Authors: James Lattin | Mark Leslie
  • Date: 2010-02-02
  • Publication Type: Cases


Miniature of Green Hills Market Loyalty Program
Green Hills Market Loyalty Program
  • GSB Authors: James Lattin
  • Date: 2009-04-20
  • Publication Type: Cases


Miniature of Mercado
Mercado
  • GSB Authors: James Lattin | Mark Leslie
  • Date: 2008-07-10
  • Publication Type: Cases


Miniature of A Hidden Markov Model of Customer Relationship Dynamics
A Hidden Markov Model of Customer Relationship Dynamics
  • GSB Authors: James Lattin | V Srinivasan
  • Date: 2008-03-01
  • Publication Type: Articles
  • Publication: Marketing Science


Miniature of Capital One: Leveraging Information-Based Marketing
Capital One: Leveraging Information-Based Marketing
  • GSB Authors: James Lattin
  • Date: 2007-03-02
  • Publication Type: Cases


Miniature of Clearion Software
Clearion Software
  • GSB Authors: James Lattin | Mark Leslie
  • Date: 2006-08-08
  • Publication Type: Cases


Miniature of Presidio Solutions
Presidio Solutions
  • GSB Authors: James Lattin | Mark Leslie
  • Date: 2006-04-17
  • Publication Type: Cases


Miniature of Scalix Corporation, the Evolution of a Sales Model
Scalix Corporation, the Evolution of a Sales Model
  • GSB Authors: James Lattin | Mark Leslie
  • Date: 2006-01-19
  • Publication Type: Cases


Miniature of Bausch & Lomb Sales Force Reorganization
Bausch & Lomb Sales Force Reorganization
  • GSB Authors: James Lattin
  • Date: 2005-11-17
  • Publication Type: Cases


Miniature of Implementing Sales Force Automation at Quantium Technology
Implementing Sales Force Automation at Quantium Technology
  • GSB Authors: James Lattin | Mark Leslie
  • Date: 2005-11-05
  • Publication Type: Cases


Miniature of A Hidden Markov Model of Customer Relationship Dynamics
A Hidden Markov Model of Customer Relationship Dynamics
  • GSB Authors: James Lattin | V Srinivasan
  • Date: 2005-08-16
  • Publication Type: Working Papers


Miniature of Lundberg Systems, 3 Vignettes
Lundberg Systems, 3 Vignettes
  • GSB Authors: James Lattin | Mark Leslie
  • Date: 2005-06-20
  • Publication Type: Cases


Miniature of OuterBay and EMC
OuterBay and EMC
  • GSB Authors: James Lattin
  • Date: 2005-02-01
  • Publication Type: Cases


Miniature of Clorox, Combat Advertising Strategy (D)
Clorox, Combat Advertising Strategy (D)
  • GSB Authors: James Lattin
  • Date: 2004-01-01
  • Publication Type: Cases


Miniature of Clorox, Combat Advertising Strategy (F)
Clorox, Combat Advertising Strategy (F)
  • GSB Authors: James Lattin
  • Date: 2004-01-01
  • Publication Type: Cases