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Showing 1 - 25 of 40 Records
A Customer Journey Mapping Approach with Mobile Application
- GSB Authors: James Lattin
- Date: 2025-01-30
- Publication Type: Articles
- Publication: Journal of Mechanical Design
Celonis: Expanding Sales into the U.s.
- GSB Authors: James Lattin
- Date: 2023-05-01
- Publication Type: Cases
Gainsight: Leading by Example in Customer Success
- GSB Authors: James Lattin | Kirk Bowman
- Date: 2020-01-23
- Publication Type: Cases
Coalition Loyalty Program Not Working? Maybe You're Doing It Wrong
- GSB Authors: James Lattin | Pedro Gardete
- Date: 2018-03-10
- Publication Type: Working Papers
Birch Benders
- GSB Authors: James Lattin
- Date: 2017-12-13
- Publication Type: Cases
Atlassian: Sales
- GSB Authors: Kirk Bowman | James Lattin
- Date: 2017-01-26
- Publication Type: Cases
Qualtrics: Scaling an Inside-Sales Organization
- GSB Authors: James Lattin | Kirk Bowman
- Date: 2014-01-13
- Publication Type: Cases
Dropbox
- GSB Authors: James Lattin | Peter Levine
- Date: 2013-05-15
- Publication Type: Cases
Progreso Financiero: Growing Sales
- GSB Authors: James Lattin
- Date: 2011-02-21
- Publication Type: Cases
OptiGen
- GSB Authors: James Lattin | Kirk Bowman
- Date: 2010-02-23
- Publication Type: Cases
Vocera Communications (B)
- GSB Authors: James Lattin | Mark Leslie
- Date: 2010-02-02
- Publication Type: Cases
Green Hills Market Loyalty Program
- GSB Authors: James Lattin
- Date: 2009-04-20
- Publication Type: Cases
Mercado
- GSB Authors: James Lattin | Mark Leslie
- Date: 2008-07-10
- Publication Type: Cases
A Hidden Markov Model of Customer Relationship Dynamics
- GSB Authors: James Lattin | V Srinivasan
- Date: 2008-03-01
- Publication Type: Articles
- Publication: Marketing Science
Capital One: Leveraging Information-Based Marketing
- GSB Authors: James Lattin
- Date: 2007-03-02
- Publication Type: Cases
Clearion Software
- GSB Authors: James Lattin | Mark Leslie
- Date: 2006-08-08
- Publication Type: Cases
Presidio Solutions
- GSB Authors: James Lattin | Mark Leslie
- Date: 2006-04-17
- Publication Type: Cases
Scalix Corporation, the Evolution of a Sales Model
- GSB Authors: James Lattin | Mark Leslie
- Date: 2006-01-19
- Publication Type: Cases
Bausch & Lomb Sales Force Reorganization
- GSB Authors: James Lattin
- Date: 2005-11-17
- Publication Type: Cases
Implementing Sales Force Automation at Quantium Technology
- GSB Authors: James Lattin | Mark Leslie
- Date: 2005-11-05
- Publication Type: Cases
A Hidden Markov Model of Customer Relationship Dynamics
- GSB Authors: James Lattin | V Srinivasan
- Date: 2005-08-16
- Publication Type: Working Papers
Lundberg Systems, 3 Vignettes
- GSB Authors: James Lattin | Mark Leslie
- Date: 2005-06-20
- Publication Type: Cases
OuterBay and EMC
- GSB Authors: James Lattin
- Date: 2005-02-01
- Publication Type: Cases
Clorox, Combat Advertising Strategy (D)
- GSB Authors: James Lattin
- Date: 2004-01-01
- Publication Type: Cases
Clorox, Combat Advertising Strategy (F)
- GSB Authors: James Lattin
- Date: 2004-01-01
- Publication Type: Cases