The Intuit's Small Business Health Insurance Solutions case details a failed product launch experiment by Intuit, an innovative software company. The case first delves into Intuit's history and competitive position. Then, the case discusses Intuit's "customer development" and product launch processes. The company diligently researched its most promising potential product opportunities, and ultimately held a very successful trial for a health insurance platform. But when the platform was piloted, it failed terribly. What happened?
